---
title: How to Mark Shop Orders Ready and Collected
description: "[https://www.loom.com/embed/d0066e50cce846a9bc72c2ea95fffc2a](https://www.loom.com/embed/d0066e50cce846a9bc72c2ea95fffc2a) ## How to Mark Shop Orders as Ready for Collection, Collected, and Refund Them **1. Open the Shop Orders page** [0:00](https://loom.com/share/d0066e50cce846a9bc72c2ea95fffc2a?t=0) ![generated-image-at-00:00:00](https://loom.com/i/8315ef473e574f8f957519423563847a?workflows_screenshot=true) - From the **dashboard**, go to the **Shop** tab. - Click **Orders** to view all member shop…"
url: "https://eagymnastics.co.uk/docs/how-to-mark-shop-orders-ready-and-collected/"
updated: "2026-07-21"
category: Shop
---

# How to Mark Shop Orders Ready and Collected

[https://www.loom.com/embed/d0066e50cce846a9bc72c2ea95fffc2a](https://www.loom.com/embed/d0066e50cce846a9bc72c2ea95fffc2a)

## How to Mark Shop Orders as Ready for Collection, Collected, and Refund Them

**1. Open the Shop Orders page** [0:00](https://loom.com/share/d0066e50cce846a9bc72c2ea95fffc2a?t=0)

![generated-image-at-00:00:00](https://loom.com/i/8315ef473e574f8f957519423563847a?workflows_screenshot=true)

- From the **dashboard**, go to the **Shop** tab.
- Click **Orders** to view all member shop orders.
- You’ll see orders grouped by status, such as **Pending**, **Ready for Collection**, and **Collected**.

**2. Review a pending order** [0:14](https://loom.com/share/d0066e50cce846a9bc72c2ea95fffc2a?t=14)

![generated-image-at-00:00:14](https://loom.com/i/95f549709ae7481695f0961ffb95153e?workflows_screenshot=true)

- In the **Pending** tab, locate the order you want to process.
- Check the order details, including:
  - Items ordered
  - Order date
  - Total amount
  - Current status
- If the order is not yet ready, leave it as pending until it can be collected.

**3. Mark the order as Ready for Collection** [0:23](https://loom.com/share/d0066e50cce846a9bc72c2ea95fffc2a?t=23)

![generated-image-at-00:00:23](https://loom.com/i/30d5ffc4417c420cb91a31b7c9505217?workflows_screenshot=true)

- When the order is ready, click **Mark Ready**.
- This changes the order status to **Ready for Collection**.
- An email is automatically sent to the member to let them know their shop item is ready.

**4. View orders that are ready for collection** [0:44](https://loom.com/share/d0066e50cce846a9bc72c2ea95fffc2a?t=44)

![generated-image-at-00:00:44](https://loom.com/i/698b6ba086fb472a9743892911e889ce?workflows_screenshot=true)

- Open the **Ready for Collection** tab to see all orders waiting to be picked up.
- Confirm which members have items available for collection.
- Use this tab to track orders that have been prepared but not yet collected.

**5. Mark the order as Collected** [0:57](https://loom.com/share/d0066e50cce846a9bc72c2ea95fffc2a?t=57)

![generated-image-at-00:00:57](https://loom.com/i/49e853c322f747c6a73cb5c8f5c7b7aa?workflows_screenshot=true)

- Once the member picks up their order, click **Mark Collected**.
- This updates the order to **Collected**.
- A confirmation email is sent to the member to confirm their items have been collected.

**6. Check the Collected tab** [1:14](https://loom.com/share/d0066e50cce846a9bc72c2ea95fffc2a?t=74)

![generated-image-at-00:01:14](https://loom.com/i/b9ca610aced44c3bb91a1a73f008cbcd?workflows_screenshot=true)

- Go to the **Collected** tab to see all completed orders.
- This tab provides a record of items that have already been picked up.
- Use it to confirm that all pending orders have been processed.

**7. Issue a refund if needed** [1:23](https://loom.com/share/d0066e50cce846a9bc72c2ea95fffc2a?t=83)

![generated-image-at-00:01:23](https://loom.com/i/0ef01b8c96ca4ba8b8eb1554e0a8fdbd?workflows_screenshot=true)

- If a member needs a refund, open the order and select **Refund Payment Method**.
- Choose whether to refund:
  - The **full amount**
  - A **partial amount**
- Enter the refund amount and issue the refund.
- The system will show how much has been refunded.

**8. Refund partial or full order amounts** [1:45](https://loom.com/share/d0066e50cce846a9bc72c2ea95fffc2a?t=105)

![generated-image-at-00:01:45](https://loom.com/i/b904fbcfb3814f458608e3d016d1cf8b?workflows_screenshot=true)

- For a **full refund**, refund the entire payment amount.
- For a **partial refund**, enter only the amount for the item being refunded.
- Example: if the total order is £23, you can refund just £5 for one item like a t-shirt.
- The refunded amount will be recorded against the order.