How to Mark Shop Orders as Ready for Collection, Collected, and Refund Them #
1. Open the Shop Orders page 0:00
- From the dashboard, go to the Shop tab.
- Click Orders to view all member shop orders.
- You’ll see orders grouped by status, such as Pending, Ready for Collection, and Collected.
2. Review a pending order 0:14
- In the Pending tab, locate the order you want to process.
- Check the order details, including:
- Items ordered
- Order date
- Total amount
- Current status
- If the order is not yet ready, leave it as pending until it can be collected.
3. Mark the order as Ready for Collection 0:23
- When the order is ready, click Mark Ready.
- This changes the order status to Ready for Collection.
- An email is automatically sent to the member to let them know their shop item is ready.
4. View orders that are ready for collection 0:44
- Open the Ready for Collection tab to see all orders waiting to be picked up.
- Confirm which members have items available for collection.
- Use this tab to track orders that have been prepared but not yet collected.
5. Mark the order as Collected 0:57
- Once the member picks up their order, click Mark Collected.
- This updates the order to Collected.
- A confirmation email is sent to the member to confirm their items have been collected.
6. Check the Collected tab 1:14
- Go to the Collected tab to see all completed orders.
- This tab provides a record of items that have already been picked up.
- Use it to confirm that all pending orders have been processed.
7. Issue a refund if needed 1:23
- If a member needs a refund, open the order and select Refund Payment Method.
- Choose whether to refund:
- The full amount
- A partial amount
- Enter the refund amount and issue the refund.
- The system will show how much has been refunded.
8. Refund partial or full order amounts 1:45
- For a full refund, refund the entire payment amount.
- For a partial refund, enter only the amount for the item being refunded.
- Example: if the total order is £23, you can refund just £5 for one item like a t-shirt.
- The refunded amount will be recorded against the order.
